Play Safe, Play Smart

Responsible Gaming — cb99ed

Gaming should always be entertaining, never harmful. cb99ed is committed to promoting responsible gambling practices and providing Indonesian players with the tools, resources, and support needed to maintain control and play safely.

21+

Adults Only — You must be 21 years or older to use this platform

Our Commitment to Responsible Gaming

At cb99ed, we recognize that while the vast majority of our Indonesian players enjoy online gaming as a form of entertainment, a small percentage may develop problematic gambling behaviors that negatively impact their finances, relationships, and mental health. We take our duty of care seriously.

This Responsible Gaming page explains the tools available to you, the warning signs of problem gambling, where to find professional help, and how cb99ed's policies are designed to protect vulnerable players. Whether you are playing slots, betting on BRI Liga 1 football matches, enjoying live dealer tables from Evolution Gaming, or trying your hand at togel (Indonesia's traditional numbers lottery), we want your experience to remain fun, controlled, and sustainable.

For Immediate Help: If you feel that gambling is negatively affecting your life or the life of someone you know, please contact our support team immediately via live chat or email at [email protected]. We are available 24/7 and can assist you in setting up account restrictions or connecting you with professional support services.

Responsible Gaming Tools

All tools are accessible free of charge through your Account dashboard and take effect immediately upon activation

CONTROL

Deposit Limits

Set daily, weekly, or monthly caps on the amount you can deposit into your cb99ed Account. Once a limit is reached, the system will prevent any further deposits until the next period begins.

How to set: Navigate to Account Settings → Responsible Gaming → Deposit Limits. Enter your preferred amount in IDR and select the period. Changes take effect immediately and cannot be increased for 24 hours.
LIMIT

Loss Limits

Cap the maximum net loss you can sustain across all gaming activity within a defined period. This ensures that even during losing streaks, your losses remain within predetermined boundaries.

How to set: Navigate to Account Settings → Responsible Gaming → Loss Limits. Specify your maximum acceptable loss in IDR per day, week, or month. Limit changes are subject to a 24-hour cooling-off period.
TIME

Session Time Limits

Restrict the maximum duration of individual gaming sessions. When your session limit is reached, you will be automatically logged out and required to take a break before logging in again.

How to set: Go to Account Settings → Responsible Gaming → Session Time Limits. Choose a session duration between 30 minutes and 8 hours. The system will notify you 10 minutes before your session expires.
REMINDER

Reality-Check Notifications

Receive on-screen pop-up notifications at intervals you specify, reminding you of the time spent and total amount wagered during your current session. This helps maintain awareness and informed decision-making.

How to set: Access Account Settings → Responsible Gaming → Reality Checks. Set notification frequency (e.g., every 30 minutes, 60 minutes, or 2 hours). Each notification shows session duration, bets placed, and current balance.
BREAK

Take a Break (Time-Out)

Temporarily suspend your Account for a cooling-off period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you cannot log in, deposit, or participate in any gaming activity.

How to activate: Go to Account Settings → Responsible Gaming → Take a Break. Select your preferred time-out duration. The restriction takes effect immediately and cannot be reversed until the period expires.
EXCLUDE

Self-Exclusion

Permanently or temporarily exclude yourself from cb99ed for a period of 6 months, 1 year, or indefinitely. Self-exclusion is the strongest protective measure available and is irreversible during the exclusion period.

How to activate: Contact our support team via live chat or email at [email protected] with the subject "Self-Exclusion Request". We will process your request immediately and send written confirmation within 24 hours.

Recognizing Problem Gambling

Problem gambling is characterized by gambling behavior that disrupts or damages personal, family, or professional life. It can affect anyone regardless of income, education, or social background. Early recognition and intervention significantly improve outcomes.

Ask yourself the following questions honestly:

Self-Assessment Checklist

1
Do you spend more time or money on gambling than you originally intended?
2
Have you borrowed money, sold possessions, or used funds meant for bills to finance gambling?
3
Do you feel restless, irritable, or anxious when trying to cut down or stop gambling?
4
Have you lied to family members or friends to hide the extent of your gambling activity?
5
Do you gamble to escape problems, relieve feelings of helplessness, guilt, anxiety, or depression?
6
After losing money, do you feel compelled to return as soon as possible to "win it back"?
7
Has gambling caused problems in your relationships, work performance, or academic studies?
8
Do you need to gamble with increasing amounts of money to achieve the same level of excitement?
If you answered "yes" to three or more of these questions, you may be experiencing problem gambling. We strongly encourage you to activate self-exclusion or take a break, and to contact professional support services listed below.

Common Warning Signs for Family and Friends

If someone you care about shows multiple signs from the list below, they may need help:

Financial distress: unexplained debts, borrowing frequently, overdue bills, selling possessions

Mood changes: increased irritability, anxiety, restlessness, depression, or withdrawal from social activities

Secrecy and dishonesty: being evasive about whereabouts, lying about time spent online, hiding phone or computer activity

Neglect of responsibilities: missing work or school, declining performance, neglecting family duties

Preoccupation: constantly talking about gambling, planning the next session, reliving past wins

Chasing losses: returning immediately after a loss in an attempt to recover money, increasing bet sizes recklessly

Where to Get Help

Problem gambling is a recognized behavioral health condition, and effective treatment is available. If you or someone you know is struggling, professional support can make a significant difference. The following resources are confidential, non-judgmental, and experienced in working with gambling-related issues:

National Crisis Hotlines (Indonesia)

If you are experiencing a mental health crisis or suicidal thoughts related to gambling, contact these 24/7 emergency services immediately:

Indonesia Mental Health Hotline: 119 ext 8 (toll-free, 24/7)
Jakarta Crisis Center: (021) 500-454 or (021) 7256-526
Into The Light (Suicide Prevention): +62 812-8888-0010 (WhatsApp, 24/7)

cb99ed Support Team

Our customer support team is trained to assist with responsible gaming concerns and can help you activate account restrictions, self-exclusion, or connect you with external resources.

Live Chat: Available 24/7 on the platform
Email: [email protected]
WhatsApp: Contact details provided in your Account dashboard
Response Time: Typically under 2 minutes

International Gambling Support Organizations

The following international organizations provide online resources, self-help tools, and referrals to local treatment services. Many offer multilingual support and materials relevant to Indonesian players:

  • Gamblers Anonymous: A 12-step peer support fellowship with meetings worldwide and online. Visit their website to find meetings in Indonesia or join virtual sessions in English.
  • GamCare (UK): Provides free information, advice, and support for anyone affected by problem gambling. Their website offers a live chat service and self-assessment tools.
  • National Council on Problem Gambling (NCPG, USA): Offers a confidential helpline (1-800-522-4700), online chat, and comprehensive educational resources for players and families.
  • Gambling Therapy: A global service offering free, confidential support via online chat, email, and forums staffed by trained advisors. Available in multiple languages.
Language Note: While most international resources operate primarily in English, many offer translation services or materials in Bahasa Indonesia. cb99ed's support team can assist in connecting you with Indonesian-speaking counselors where available.

Age Verification & Underage Gambling Prevention

cb99ed operates a strict 21+ policy in accordance with Indonesian legal requirements and international responsible gaming standards. Underage gambling is illegal, harmful, and strictly prohibited on our platform.

Our age verification procedures include:

  • Mandatory KYC (Know Your Customer) verification before any withdrawal is processed. All players must submit valid government-issued identification (KTP or passport) showing proof of age.
  • Automated age-gating at registration that blocks account creation attempts by individuals entering a date of birth indicating they are under 21 years old.
  • Ongoing monitoring and audits to detect accounts that may have been opened using fraudulent or borrowed identification.
  • Immediate suspension and forfeiture of any account found to be held by a person under 21, in accordance with our Terms & Conditions.
Report Underage Gambling: If you believe that a minor has gained access to cb99ed, please notify us immediately at [email protected] with the subject line "Underage Account Report". All reports are treated with urgency and full confidentiality.

Advice for Parents and Guardians

If you are a parent or guardian concerned about underage gambling, consider these protective steps:

  • Monitor your child's internet usage and be aware of the websites and apps they access.
  • Keep payment cards, bank accounts, and e-wallet credentials (OVO, DANA, GoPay) secure and out of reach of minors.
  • Use parental control software to block access to gambling websites and apps on devices used by minors.
  • Talk openly with your children about the risks of gambling and why it is age-restricted.
  • If you discover that a minor in your care has been gambling online, contact the platform operator immediately and seek guidance from a mental health professional experienced in adolescent behavioral issues.

How cb99ed Promotes Responsible Gaming

Beyond the tools described above, cb99ed integrates responsible gaming principles into every aspect of platform design and operation:

  • Transparent Terms: All bonus wagering requirements, game rules, and payout rates (RTP) are clearly disclosed. We do not use misleading promotional language or hide material terms in fine print.
  • No Credit Betting: cb99ed does not offer credit, loans, or "play now, pay later" features. All deposits must be funded with your own money, from payment methods registered in your own name.
  • Reality-Based Marketing: Our promotional materials do not glamorize excessive gambling, portray it as a solution to financial problems, or target vulnerable groups.
  • Proactive Monitoring: Our systems use behavioral algorithms to identify players showing signs of problem gambling — such as rapidly escalating deposit amounts, extended session durations, or frequent self-exclusion reversals — and our support team proactively reaches out to offer assistance.
  • Staff Training: All cb99ed customer support staff receive training in recognizing problem gambling indicators and responding with empathy, non-judgment, and appropriate referrals to professional resources.
  • Regular Policy Review: We review our responsible gaming policies and tools annually, incorporating feedback from players, regulators, and independent gambling harm-reduction experts.

Financial Control Best Practices

In addition to using the tools provided by cb99ed, we recommend the following personal financial management strategies to maintain control over your gambling:

  1. Set a budget before you start playing. Decide in advance how much you can afford to lose without impacting essential expenses like rent, food, bills, or savings. Never gamble with money you cannot afford to lose.
  2. Use a separate bank account or e-wallet exclusively for gambling. Transfer only your pre-determined budget into that account (e.g., a dedicated OVO or DANA balance) and never top it up mid-session if you run out.
  3. Never chase losses. If you lose your budgeted amount, log out and take a break. The odds do not improve after a losing streak, and chasing losses is one of the most destructive gambling behaviors.
  4. Take regular breaks. Set a timer or use the Reality-Check tool to remind yourself to step away from the screen. Gaming should not be a continuous, all-day activity.
  5. Avoid gambling when you are upset, stressed, or under the influence of alcohol. Emotional decision-making and impaired judgment significantly increase the risk of harmful gambling behavior.
  6. Keep a record of your gambling activity. Review your Account transaction history regularly to stay aware of how much you are spending and whether your behavior is changing over time.
Remember: Gambling is entertainment, not a way to make money. The house always has a mathematical edge over time, and sustained profit from gambling is statistically improbable for recreational players. If you are gambling to solve financial problems, you are likely to make those problems worse.

Need Help Right Now?

If you are concerned about your gambling or need immediate support, our team is standing by 24/7. You can also explore our related policies and resources using the links below.

Contact Support Terms & Conditions Privacy Policy Browse FAQs